CONSUMER PROTECTION (ONTARIO COMPLIANCE)
RoyalRest operates in accordance with the Consumer Protection Act, 2002 (Ontario).
Customers are entitled to clear, accurate, and transparent information before purchase. Any false, misleading, or deceptive representations are strictly prohibited. Customers have the right to request clarification on pricing, product specifications, and delivery terms before confirming an order.
Future Delivery Agreements
For any product not delivered immediately (such as custom or out-of-stock items):
- Estimated delivery timelines will be communicated clearly
- If delivery is delayed beyond 30 days of the agreed date, customers may:
- Cancel the agreement
- Request a full refund
Written Agreements
For high-value furniture purchases, RoyalRest may provide:
- Order confirmation
- Invoice or receipt
- Product details
These documents serve as the official agreement under Ontario law.
Cancellation Rights
Customers may cancel an order:
- Before dispatch → Full refund (no charges)
- After dispatch but before delivery → Delivery or restocking charges may apply
- Custom or made-to-order items → Non-cancellable once production begins
Refund Processing
Approved refunds will be processed within 10–15 business days. Refunds will be issued via the original payment method where applicable. Cash payments may be refunded through an agreed method such as cash or e-transfer.
Fair Business Practices
RoyalRest follows Ontario guidelines to ensure:
- Transparent pricing
- Honest product representation
- No hidden fees
- Clear communication before and after sale
RETURN & REFUND POLICY – RoyalRest
At RoyalRest, we aim to provide high-quality luxury furniture and mattresses. If you are not satisfied with your purchase, our return and refund policy is designed to be simple and transparent.
Return Eligibility
You may request a return within 7 days of delivery if:
- The item is unused and in original condition
- The item is in original packaging
- Proof of purchase is provided
Non-Returnable Items
The following items are not eligible for return:
- Mattresses (for hygiene reasons, unless defective)
- Custom-made or special-order furniture
- Used, assembled, or damaged items after delivery
Damaged or Defective Items
If your item arrives damaged or defective:
- Notify us within 24 hours of delivery
- Provide photos or videos as evidence
- We will arrange a replacement, repair, or refund where applicable
Return Process
- Contact our support team
- Share order details and reason for return
- Wait for approval
- Arrange pickup or drop-off
Return pickup charges may apply depending on location.
Refund Policy
Approved refunds will be processed within 10–15 business days. Refunds will be issued via the original payment method or an agreed alternative method.
Order Cancellation
- Before dispatch → Full refund
- After dispatch → Delivery or restocking fees may apply
- Custom orders → Non-refundable once production starts
Important Notes (Customer Responsibility)
- Ensure accurate measurements before ordering large furniture
- Confirm accessibility such as doors, stairs, and elevators
- RoyalRest is not responsible for delivery failure due to access limitations
